What are the shipping times for your products?
We take 2-4 days to process your order and then 3-4 weeks to deliver it to you.
Do you ship anywhere in the world?
Yes, absolutely. We deliver all over the world.
Where do we ship your product from?
Our offices are located in Calgary Canada. Our international warehouses are located in China.
Do you provide product tracking/tracking information?
Yes, wait 5 days after your order and ask us via email address
Some items are missing from my order, what's going on?
Our products are shipped separately according to your order. If, for example, it contains items from two different warehouses, there will therefore be two deliveries. The rest of the order will most certainly arrive shortly.
I got a damaged item. What can I do?
We are sorry to hear that. Just send us an image of the damaged item in question to the email address: email address and we will send you a similar replacement item as soon as possible.
Where are you located?
We are located in Calgary - Canada
I still haven't received my order. What takes so long?
We apologise for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can trace your order and see where it is at any time. If you still feel you need help tracing your package or would like to inquire about your package, please email us at: email address
Do you have a refund policy?
We do our best to solve any problems our customers may encounter with their online articles. If you still wish to receive a refund on your order, we can of course complete the payment, in case the appeal is made within 30 days of the date of the order and the affected products are not sold. For more information, please read more about our refund policy link to the refund policy